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Old 27th November 2019, 11:30   #1
Junior Member
Join Date: Nov 2019
Posts: 8
Business Plan station not in Directory

i have a recent business plan with hosting through Shoutcast which is supposed to automatically include my station in the Shoutcast directory. During my 7 day trial it was int he directory and searchable through a web browser on Shoutcasts website and also on the Roku app. As soon as my trial switched over and i was billed my station was no longer searchable. The station is still live and working but not showing up in the search. A big reason i decided on Shoutcast was because a lot of our fans already use it on Roku. The only way to find a station on Roku is by searching the app. I have contacted support and created a request ticket and no one seems to ever get back to me (atleast not yet). How is support at getting back to its customers typically ? Is there a better way to contact them ?
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