Shoutcast for Business is DOWN 12/07/19

[badradio]

Hello, finally found these forums. I've been having a lot of trouble with Shoutcast service. I am on business plan.

I have been using Radio Planner for months. This week I'm getting some random loop playing between songs. I tried reboot, checked all Planner options. It's bugging out.

My Solution was to disable Radio planner and just use Mixxx to stream live from my computer. I set this up and Mixxx is successfully connected and streaming but it doesn't appear to be working on any of my devices now.

Here is my URL. Please advise!

Badradio-

code:
https://streamingv2.shoutcast.com/badradio-

[badradio]

My shoutcast support ticket is #16312

[LStratmann]

Hey,
Are you sure a connection's been established?
Normally it only takes a few seconds to minutes until the stream server is available again.

[badradio]

Originally Posted by LStratmann

Hey,
Are you sure a connection's been established?
Normally it only takes a few seconds to minutes until the stream server is available again.

Yes. The service was working fine 24 hours ago.

[badradio]

Here's my other station that should be working, but isn't;

code:
]http://listen.shoutcast.com/dnbnz

[badradio]

Screenshot showing both stations are connected.

If I mistype the password it will not connect, so I am certain they are connected.

[badradio]

I can't even switch on the planner now... it's been 24 hours and it says "can't be switch now"

[LStratmann]

Hey,
Have you ever tried resetting the Live Access password and then waiting 5 - 10 minutes to connect?

[badradio]

Originally Posted by LStratmann

Hey,
Have you ever tried resetting the Live Access password and then waiting 5 - 10 minutes to connect?

I attempted this already, however I did not wait 10 minutes to connect, I will try this, thank you!

[Klaas]

I had this once when I tried out Shoutcast for Business. After some time the error in switching to planner went away.

Good luck in waiting for an official support answer.

[badradio]

Originally Posted by Klaas

I had this once when I tried out Shoutcast for Business. After some time the error in switching to planner went away.

Good luck in waiting for an official support answer.

Thanks! Weekend's eh

[LStratmann]

Unfortunately, we can't help you otherwise, Sorry! :/

[LStratmann]

If you have received an answer, please let us know what SHOUTcast has written.

[badradio]

Originally Posted by LStratmann

If you have received an answer, please let us know what SHOUTcast has written.

Will do! I now have to wait until Tuesday (my time) I assume as support are not available on the weekends.

[LStratmann]

I'll keep my fingers crossed that you'll get an answer.

[badradio]

Well no word from Support but it's working again!

[LStratmann]

Great!