Repeated silences

RadioCompile · 3rd August 2020, 10:37

Hello,

I'm here to talk about a big issue we currently have on Radio Compile. There are so many silences...

First problem: no transition at all between jingles and songs. Sometimes, no song is played at all and we have like 2 minutes of silence, then another jingle, one silence and then only a song. But it happens litterraly every ten minutes.

We also have a lot of repetitions. They play a song, then silence, two jingles, silence and replay the same song. I have no idea what's happening and i have no answer from technical support.

I didn't change anything in my configuration and it worked 2-3 weeks ago. Now, after like 4-5 tries on technical support, i decided to post here to find a solution and solve this problem.

Do you have any idea how to fix it ? Here are some screenshots.

Thanks a lot !

gulbis37 · 5th August 2020, 08:30

Do you use SHOUTcast monetizing option?

RadioCompile · 5th August 2020, 09:54

Hi,

We decided not to use it. We tried to enable it again. It seems that it's working again, now. Doest it means that without monetizing program, some bugs like that can appears ?

Thanks for your help !

gulbis37 · 5th August 2020, 10:23

Quote:

Originally Posted by RadioCompile

Hi,

We decided not to use it. We tried to enable it again. It seems that it's working again, now. Doest it means that without monetizing program, some bugs like that can appears ?

Thanks for your help !

If you use monetizing than it's probably give you an advertisement breaks,and if there no jingle or something else( I am not very familiar with that function) that silence between tracks would be a silent advert.

RadioCompile · 21st August 2020, 09:08

Thanks for your help Gulbis, but the problem is back like never before

Sometimes 5 minutes of silence between my tracks. I tried to regenerate, to reboot... Nothing has changed.

I really don't have any idea how to solve it.

NJK · 21st August 2020, 14:41

Quote:

Originally Posted by RadioCompile

I really don't have any idea how to solve it.

Did you log a ticket about this ? send an email to the shoutcast support?

Nosti · 21st August 2020, 21:01

If you are at Shoutcast for Business the problem is known and there are several reports of it, I have already reported it to the technical team.

RadioCompile · 22nd August 2020, 13:10

Yes, i'm using Shoutcast for Business. And yes, i've open a ticket and contact the support. I had no answer

LStratmann · 22nd August 2020, 15:29

He's already reported it.

3rd August 2020, 10:37	#1
RadioCompile Junior Member Join Date: Aug 2020 Posts: 4	Repeated silences Hello, I'm here to talk about a big issue we currently have on Radio Compile. There are so many silences... First problem: no transition at all between jingles and songs. Sometimes, no song is played at all and we have like 2 minutes of silence, then another jingle, one silence and then only a song. But it happens litterraly every ten minutes. We also have a lot of repetitions. They play a song, then silence, two jingles, silence and replay the same song. I have no idea what's happening and i have no answer from technical support. I didn't change anything in my configuration and it worked 2-3 weeks ago. Now, after like 4-5 tries on technical support, i decided to post here to find a solution and solve this problem. Do you have any idea how to fix it ? Here are some screenshots. Thanks a lot !

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5th August 2020, 08:30	#2
gulbis37 Member Join Date: May 2016 Posts: 51	Do you use SHOUTcast monetizing option?

5th August 2020, 09:54	#3
RadioCompile Junior Member Join Date: Aug 2020 Posts: 4	Hi, We decided not to use it. We tried to enable it again. It seems that it's working again, now. Doest it means that without monetizing program, some bugs like that can appears ? Thanks for your help !

21st August 2020, 09:08	#5
RadioCompile Junior Member Join Date: Aug 2020 Posts: 4	Thanks for your help Gulbis, but the problem is back like never before Sometimes 5 minutes of silence between my tracks. I tried to regenerate, to reboot... Nothing has changed. I really don't have any idea how to solve it.

21st August 2020, 21:01	#7
Nosti Moderator Join Date: Dec 2015 Location: Amsterdam Posts: 160	If you are at Shoutcast for Business the problem is known and there are several reports of it, I have already reported it to the technical team.

22nd August 2020, 13:10	#8
RadioCompile Junior Member Join Date: Aug 2020 Posts: 4	Yes, i'm using Shoutcast for Business. And yes, i've open a ticket and contact the support. I had no answer

22nd August 2020, 15:29	#9
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	He's already reported it.