unable to play the stream

[Remus65]

For some stations (MP3 stream) when you click on the play button shoutcast says:"unable to play the stream".
The stream can be played in external players, but not in flash player in shoutcast directory.

[manfred100]

Why is that so? I have the Problem with my own stream: Website says "unable to play the stream". The Stream Server says "stream on an in public".

[immortalradio]

am having same issue any fix on this pls

[NJK]

Originally Posted by immortalradio

am having same issue any fix on this pls

how can you have the same issue when this morning you posted this
http://forums.winamp.com/showthread.php?t=453407

you don't even have your stream running yet have the same issue others have that are totally different from what you asked in tech support....

[gulbis37]

I having the same issue,stream is public,server as well,AUTHHASH is registered,everything is working on server page...but no stream in Shoutcast directory.

[gulbis37]

And HTML5 player got no sound as well on google Chrome.

[gulbis37]

Any help with problems like mines or I should cancel my Premium subscription?..nobody response to my emails as well from support.

[DJ Egg]

If you used the support system or sent an email to support@ then please bump your ticket.

Make sure you include the email address associated with your RadioManager account, and the exact name of the station.

A working public stream url would also help
plus confirmation you are using the authhash from the RadioManager.


Most common causes for this particular problem (with DNAS stations)......


1. You are hosting the DNAS yourself but your IP is dynamic, not static.
i.e. your public ip address changes every time you either reboot the comp or restart the modem/router.

The YP caches stream url's for a certain length of time and is still using the old ip.
It will eventually update, but your ip# might change again in the meantime.

Solution?

Use a DynDNS service to bind your ip to a domain, e.g. mystream.mysite.com or whatever.
Use the destip= and publicip= lines in sc_serv.conf to link to said dynamic DNS,
then your stream url will always work, regardless of the changing ip#


2. Your stream is http not https, but you're trying to play it via https://directory.shoutcast.com on latest Chrome browser.

Solutions?

- Use http://directory.shoutcast.com instead.
- Don't use Chrome
- Get an ssl cert for a dns to make your stream https


(native support in 2.6 premium, 3rd-party hosting providers might also provide an ssl solution, or for older DNAS versions use stunnel.org)

[gulbis37]

Thank you for advices ,will try these options.

[gulbis37]

Originally Posted by DJ Egg

If you used the support system or sent an email to support@ then please bump your ticket.

Make sure you include the email address associated with your RadioManager account, and the exact name of the station.

A working public stream url would also help
plus confirmation you are using the authhash from the RadioManager.


Most common causes for this particular problem (with DNAS stations)......


1. You are hosting the DNAS yourself but your IP is dynamic, not static.
i.e. your public ip address changes every time you either reboot the comp or restart the modem/router.

The YP caches stream url's for a certain length of time and is still using the old ip.
It will eventually update, but your ip# might change again in the meantime.

Solution?

Use a DynDNS service to bind your ip to a domain, e.g. mystream.mysite.com or whatever.
Use the destip= and publicip= lines in sc_serv.conf to link to said dynamic DNS,
then your stream url will always work, regardless of the changing ip#


2. Your stream is http not https, but you're trying to play it via https://directory.shoutcast.com on latest Chrome browser.

Solutions?

- Use http://directory.shoutcast.com instead.
- Don't use Chrome
- Get an ssl cert for a dns to make your stream https


(native support in 2.6 premium, 3rd-party hosting providers might also provide an ssl solution, or for older DNAS versions use stunnel.org)

SO,I changed my browser to Mozilla Firefox,they provide an extension -HTTPS EVERYWHERE,is that enough?..I reboot my laptop but IP did not change,so,it is not dynamic....Tried HTTP version in Shoutcast directory of my radio- unable to play stream. Still I need this SSL cert?...And any idea why HTML5 player link of my radio doesnt play as well,please?

[DJ Egg]

Sometimes, with Dynamic IP, it only changes when you restart the modem/router.

If your station is "Rocket", then the stream url showing in the Radiomanager & YP is not working (90.203.197.89:1024).

[gulbis37]

Originally Posted by DJ Egg

If you used the support system or sent an email to support@ then please bump your ticket.

Make sure you include the email address associated with your RadioManager account, and the exact name of the station.

A working public stream url would also help
plus confirmation you are using the authhash from the RadioManager.


Most common causes for this particular problem (with DNAS stations)......


1. You are hosting the DNAS yourself but your IP is dynamic, not static.
i.e. your public ip address changes every time you either reboot the comp or restart the modem/router.

The YP caches stream url's for a certain length of time and is still using the old ip.
It will eventually update, but your ip# might change again in the meantime.

Solution?

Use a DynDNS service to bind your ip to a domain, e.g. mystream.mysite.com or whatever.
Use the destip= and publicip= lines in sc_serv.conf to link to said dynamic DNS,
then your stream url will always work, regardless of the changing ip#


2. Your stream is http not https, but you're trying to play it via https://directory.shoutcast.com on latest Chrome browser.

Solutions?

- Use http://directory.shoutcast.com instead.
- Don't use Chrome
- Get an ssl cert for a dns to make your stream https


(native support in 2.6 premium, 3rd-party hosting providers might also provide an ssl solution, or for older DNAS versions use stunnel.org)

I used https and http and both not working with my stream,but other stations are broadcasting...Tried to get SSL CERT but there is a problem with verification email because they do not send verification to complete certificate to private emails but only to domain but I have no domain...

[gulbis37]

Originally Posted by DJ Egg

Sometimes, with Dynamic IP, it only changes when you restart the modem/router.

If your station is "Rocket", then the stream url showing in the Radiomanager & YP is not working (90.203.197.89:1024).

Yes,it is not working but on my admin page stream is working ,DSP is correct and working but no idea why it is not working in Directory..When I put IP in address bar,it shows that no connection..I am tired of this already

[DJ Egg]

Sounds like a firewall blocking incoming connections to sc_serv?

[gulbis37]

Originally Posted by DJ Egg

Sounds like a firewall blocking incoming connections to sc_serv?

I switched off firewall,switched off antivirus,made exceptions in antivirus as well,marked sc_serv in firewall but no changes - IP without port opening my router settings but IP with port -unable to connect. I use Firefox,Windows 10. I have one more source on Centova cast,it works perfect.

[DJ-Garybaldy]

Have you allowed both TCP & UDP connections?

When opening the ports you need to open the port up from your default port on shoutcast.

E.G: if you server is port 8010 you also need port 8011 open also.

If that's not the issues then I'm not sure what else to suggest.

[gulbis37]

Originally Posted by DJ-Garybaldy

Have you allowed both TCP & UDP connections?

When opening the ports you need to open the port up from your default port on shoutcast.

E.G: if you server is port 8010 you also need port 8011 open also.

If that's not the issues then I'm not sure what else to suggest.

Where should I open these ports ? In Firewall inbound rules?

[DJ-Garybaldy]

Firewall Inbound and outbound. On both router and computer.

[NJK]

www.portforward.com
find your router and read how you can open ports in your modem/ router

[gulbis37]

Originally Posted by NJK

www.portforward.com
find your router and read how you can open ports in your modem/ router

If this is the same like open ports in router,than I did it -put IP and port numbers and allowed but it is not changed situation.

[NJK]

Originally Posted by gulbis37

If this is the same like open ports in router,than I did it -put IP and port numbers and allowed but it is not changed situation.

internal IP i trust and you gave the computer you are using a static internal IP
otherwise you get on the computer each time you boot up the system a different IP

and don't forget to open the same ports in your firewall.