Old 8th July 2020, 00:08   #1
websoul radio
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Autodj is not backing

Hi everybody,

Some days ago, I become broadcaster of SHOUTCAST's website (www.shoutcast.com). Since then, I have been struggling to work the "autodj". Simply, when I need to leave the "live streaming", I don't get to go back to "autodj". During the transition, after leaving "live streaming", our station radio gets mute, and nothing happens. I have done everything to solve this problem, and I don't understand what is happening.

I already sent several e-mails to the SHOUTCAST'S support, however anyone replied me yet. I has already been 15 dias since I sent my first e-mail. A terrible support!!!

So, I kindly ask you a help to solve this issue.

Regards,

Dj iDDi
WEBSOUL radio
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Old 8th July 2020, 01:29   #2
Nosti
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It is a known problem, if you stop the live and the autoDJ does not take over then a reboot is the solution.
Manager ===> Settings ===> Advanced ===> Reboot
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Old 8th July 2020, 15:27   #3
websoul radio
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Hi Nosti,

thank you for replying me.

I had already rebooted it. Nothing happened. After that last reboot, our radio is completly stopped.

Would you know to tell me whether this problem is a recurrent problem from SHOUTCAST'S website?

Our radio is on air since 2011. I decided to move to Shoutcast/Radionomy thinking that I will be where is the main technology on radio broadcasting. Unfortunately not. We are out off air for 2 days, and I haven't had any feedback from Shoutcast/Radionomy.

I don't know more what to do!

Regards.
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Old 8th July 2020, 17:17   #4
LStratmann
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You will usually not receive a reply from SHOUTcast.
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Old 8th July 2020, 17:44   #5
Nosti
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This morning I saw your radio in the database and you were streaming live.
Now I can't find your radio anymore.
Did you delete your radio?
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Old 8th July 2020, 22:09   #6
websoul radio
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Hi,
yes, I did.
I thought doing this, I would get to solve the problem. Now, it's worse, because I can't create our radio again; I had to send another e-mail to shoutcast to reset all WEBSOUL names so that I can create our radio again.

I think, I will search for another host.

Thanks for your support.
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Old 9th July 2020, 21:40   #7
websoul radio
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Hi,

after having a replying from shoutcast, I thought all is ok, now there is no sound, neither on live streaming nor autodj streaming. We are without sound for 40 min.

It's tough!
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Old 9th July 2020, 21:49   #8
websoul radio
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The sound is back.
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