Old 7th December 2019, 04:51   #1
badradio
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Shoutcast for Business is DOWN 12/07/19

Hello, finally found these forums. I've been having a lot of trouble with Shoutcast service. I am on business plan.

I have been using Radio Planner for months. This week I'm getting some random loop playing between songs. I tried reboot, checked all Planner options. It's bugging out.

My Solution was to disable Radio planner and just use Mixxx to stream live from my computer. I set this up and Mixxx is successfully connected and streaming but it doesn't appear to be working on any of my devices now.

Here is my URL. Please advise!

Badradio-
code:
https://streamingv2.shoutcast.com/badradio-
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Old 7th December 2019, 04:53   #2
badradio
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My shoutcast support ticket is #16312
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Old 7th December 2019, 09:38   #3
LStratmann
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Hey,
Are you sure a connection's been established?
Normally it only takes a few seconds to minutes until the stream server is available again.
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Old 7th December 2019, 11:03   #4
badradio
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Quote:
Originally Posted by LStratmann View Post
Hey,
Are you sure a connection's been established?
Normally it only takes a few seconds to minutes until the stream server is available again.
Yes. The service was working fine 24 hours ago.
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Old 7th December 2019, 11:14   #5
badradio
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Here's my other station that should be working, but isn't;

code:
]http://listen.shoutcast.com/dnbnz
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Old 7th December 2019, 11:19   #6
badradio
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Screenshot showing both stations are connected.

If I mistype the password it will not connect, so I am certain they are connected.

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Old 7th December 2019, 11:32   #7
badradio
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I can't even switch on the planner now... it's been 24 hours and it says "can't be switch now"
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Old 7th December 2019, 12:22   #8
LStratmann
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Hey,
Have you ever tried resetting the Live Access password and then waiting 5 - 10 minutes to connect?
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Old 7th December 2019, 15:04   #9
badradio
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Quote:
Originally Posted by LStratmann View Post
Hey,
Have you ever tried resetting the Live Access password and then waiting 5 - 10 minutes to connect?
I attempted this already, however I did not wait 10 minutes to connect, I will try this, thank you!
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Old 7th December 2019, 15:24   #10
Klaas
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I had this once when I tried out Shoutcast for Business. After some time the error in switching to planner went away.

Good luck in waiting for an official support answer.
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Old 7th December 2019, 15:48   #11
LStratmann
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Unfortunately, we can't help you otherwise, Sorry! :/
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Old 7th December 2019, 15:49   #12
badradio
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Quote:
Originally Posted by Klaas View Post
I had this once when I tried out Shoutcast for Business. After some time the error in switching to planner went away.

Good luck in waiting for an official support answer.
Thanks! Weekend's eh
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Old 7th December 2019, 15:53   #13
LStratmann
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If you have received an answer, please let us know what SHOUTcast has written.
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Old 7th December 2019, 16:06   #14
badradio
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If you have received an answer, please let us know what SHOUTcast has written.
Will do! I now have to wait until Tuesday (my time) I assume as support are not available on the weekends.
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Old 7th December 2019, 16:08   #15
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I'll keep my fingers crossed that you'll get an answer.
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Old 8th December 2019, 20:17   #16
badradio
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Well no word from Support but it's working again!
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Old 8th December 2019, 20:22   #17
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Great!
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