Old 2nd November 2020, 10:52   #1
WGLR
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Reboot needed for We Get Lifted Radio

Hi, I tried contacting Shoutcast for a reboot last night as pre-arranged, but I didn't hear anything for over an hour so I had to put the live encoder back on. I've asked again this morning but no response as yet, so I've put the live back on as having dead air for hours at a time is not good for business.

If anyone here can help to reboot can you let me know, and I will turn off the live prior to you doing it.

I have been dealing with a major problem with my radio station since the start almost, many months of pure frustration because the planner does not resume after using live encoder. This should be automatic, but it does not work. I've been trying to get an update as to whether these issues will ever be resolved but no answer. This is what I find the most annoying, because if I was told that they are trying to find a solution it would be easier to deal with. Not knowing is disheartening to say the least.

In the meantime, if someone would help with a reboot that would be helpful, thanks
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Old 2nd November 2020, 20:12   #2
Nosti
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I rebooted your radio, it's playing fine now.
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Old 6th November 2020, 00:24   #3
WGLR
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Thank you...

However, I am in the same position once again. Can somebody please reboot my station?

So for the last few times when I have had to reboot, it's not worked.
Not only am I dealing with the planner not resuming, I have a new problem whereby the station doesn't even start after a reboot! It just says 'unable to listen to the stream url'.

I've asked support but no reply so far.
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Old 6th November 2020, 08:31   #4
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Sound is back.
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Old 6th November 2020, 12:42   #5
WGLR
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Thanks, looking at the stats, I had no music playing from midnight last night until about 8 or 9pm this morning. Not good.

Looks like this is the latest problem with my station to add to the planner situation... can anyone suggest a better service?
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Old 18th November 2020, 00:32   #6
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Hi is anyone available to reboot my station please?
Still struggling with this awful situation.
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Old 18th November 2020, 00:53   #7
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I restarted We Get Lifted Radio and it plays fine again.
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Old 18th November 2020, 17:51   #8
WGLR
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thanks for doing that last night, much appreciated
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Old 23rd November 2020, 13:09   #9
WGLR
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Hi I'm back to ask for another reboot please.
I have been asking Shoutcast to reboot the station since around 10am this morning, but still no reply and no music. Would appreciate if you could reboot please.

Technically I can now reboot myself as the 24 hrs are now up I think, but if I do that, I will be in the same situation at midnight tonight when the live broadcasts finish, as the planner still does not resume automatically as it should do.

I'm still waiting on an update on this situation, for what is the best part of a year. Not only does it not work, but customer service doesn't ever reply so I don't know whether it's being worked on (though why it would take almost a year to fix is beyond my comprehension) if I was given some kind of indication as to what's going on it would be easier and less frustrationg to deal with.
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Old 23rd November 2020, 15:16   #10
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Can anyone help please?
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Old 23rd November 2020, 15:47   #11
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I've waited all day with no joy. Really disappointed with shoutcast and I've now gone back onto Live, and I'm trialling SAM Broadcaster.

If anyone did try, thank you very much.
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Old 23rd November 2020, 16:46   #12
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We Get Lifted Radio is not Live at the moment but I can hear it playing fine.
A reboot is not necessary.
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Old 23rd November 2020, 23:25   #13
WGLR
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Unhappy

The stream has completely dropped out during Roger Sanchez show.

Any idea why? Is there anything anyone can do for my radio station?
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Old 23rd November 2020, 23:26   #14
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yes I ended up having to go back on the live encoder earlier than I usually do, and that was why there was music playing at that time...
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Old 23rd November 2020, 23:28   #15
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Quote:
Originally Posted by Nosti View Post
We Get Lifted Radio is not Live at the moment but I can hear it playing fine.
A reboot is not necessary.
I had waited all day with no reply from shoutcast, so I ended up going back on the live encoder and that was why there was music when you checked after 3pm sometime I would guess.
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Old 23rd November 2020, 23:30   #16
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Currently saying Unable to listen to the stream URL
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Old 23rd November 2020, 23:46   #17
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It's fixed.
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