Old 26th November 2007, 23:12   #1
pretzelman
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Can't play vidoes!

19 out of 20 videos I receive via e-mail will not play. Help!
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Old 27th November 2007, 11:32   #2
J_Darnley
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Oh noes! Help me Mr. Mechanic my car won't start and no I won't tell you if I have the right keys, or if there is fuel in the tank or if it is even a car I'm trying to drive.

What format are the videos? What do you mean by they won't play? Do they just get skipped in the playlist? Do they not show the video whilst playing? Is there no audio? Do you have the video plugin installed? Answer these questions and post the info we need.

Winamp ATF ReferenceMy cPro timer widgetMy port of AVS
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Old 27th November 2007, 14:27   #3
pretzelman
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I click on the attachment which is a "winamp media file.
The winamp 5.5 screen comes up.
A picture appears on the screen - I'm assuming it is the beginning of the video.
Nothing happens - I hit "play" and the picture blinks off then comes back immediately accompanied by some sound. The whole thing takes less than a second when "play" is hit.
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Old 27th November 2007, 15:05   #4
J_Darnley
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Quote:
Originally posted by J_Darnley
post the info we need.
In case you didn't realise, that is a link.

Winamp ATF ReferenceMy cPro timer widgetMy port of AVS
Do NOT email me with general tech support questions.
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Old 27th November 2007, 16:40   #5
pretzelman
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OK - so what is that suppose to mean?
You must realize that everyone is not as computer savvy as you, otherwise there would be no need for the services offered on this site. If you can't help me, just say so. No need to be cute or condescending.
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Old 27th November 2007, 19:42   #6
J_Darnley
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You are supposed to follow the link. Then read what is written there. It seems fairly explanatory. We need to know some technical stuff in order to help you, which the link tells you how to get.

We need a DirectX log, details of the file you are trying to play and details about what Winamp tried to decode it with.

The DirectX log is obtained by doing these things:
  1. Hit the Start button
  2. Select Run
  3. Type: dxdiag then hit enter or OK
  4. Then save all information
MediaInfo info is obtained by:
  1. Downloading MediaInfo
  2. Loading the problem video into it
  3. Go to the File menu then select Export
  4. Go to the text tab, check Advanced
  5. Press OK to export
  6. Post the log in your next reply or as an attachment
What Winamp uses:
  1. Try to play a file
  2. Right click on it and select view file info
  3. Post the info here

Why do I bother to repost the same information that people haven't read? If you had some problem with following a particular instruction you should say so.

Winamp ATF ReferenceMy cPro timer widgetMy port of AVS
Do NOT email me with general tech support questions.
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