Poor quality service ... just me?

gutierrezsp · 1st January 2020, 14:15

I have been experiencing problems for several months with Shoutcast, and would like to know if it's just me that I'm going through.

I have 3 streaming streams contracted with them, and they all make quick music noises, jumping like the audio has a problem.

Has anyone been through this these past few months?

The justification they gave me was because of the migration of users from the radionomy platform, but I don't think that is a plausible excuse.

LStratmann · 1st January 2020, 14:39

I use SHOUTcast on my Linux server and have no problems with the music quality, only with other things like advertising.

gutierrezsp · 1st January 2020, 20:15

LStratmann, I have hired Shoutcast Business, I don't have the license installed on my own server, you know?

I use their proprietary service and have been experiencing a chronic problem with them that has not been resolved for more than 1 month...

So I keep paying something and what I get in return is a deplorable delivery quality ... my average time was 48 minutes of connection, and in 1 month dropped to 15 minutes ... we struggled so hard to build a robust audience, and a problem like this comes and destroys it all ...

And nobody solves anything, absolutely nothing ...

There are several emails sent to the Shoutcast team, and no solution...

gutierrezsp · 1st January 2020, 20:17

Listen and see what I've been doing for more than months with Shoutcast:

code:
https://streamingv2.shoutcast.com/lovetimes

LStratmann · 1st January 2020, 22:21

Unfortunately we cannot help you in the forum, because only SHOUTcast has access to their server.

gutierrezsp · 1st January 2020, 22:38

One more reason why I am extremely dissatisfied!

A company with this market reputation, with a nut delivery like this ...

Worst of all, I pay monthly, practically $ 50 a month for not having a service delivered accordingly.

The reason for this post is to record my indignation here and to know if only I am going through this counter time.

LStratmann · 1st January 2020, 22:40

But I am not yet aware of such a problem either.
Currently I only know the problems of other customers and me, that the advertising doesn't work or doesn't work properly, the support doesn't even answer and only promotes the big stations.

gutierrezsp · 1st January 2020, 23:55

Support (Dj Egg) already answered me ... said that the problem is due to the end of Radionomy ... but it has been over 3 weeks and the problem persists.

http://www.radionomy.com/index.html

Impossible not to solve something after 1 month... even more such a company.

I'm monetizing my streams, but I haven't got results yet ... if that doesn't work either, unfortunately I'm leaving Shoutcast ...

What pisses me off is that I will have to re-register my streams on all radio seekers where I have my radio registered ...

LStratmann · 2nd January 2020, 00:15

You can look up your advertising revenue via the panel.
You can find the panel at: https://tspubreports.targetspot.com/login

gutierrezsp · 2nd January 2020, 00:46

Yes, I have access to this panel, but the "revenue" tab does not appear to me.

According to the targetspot expert, it only appears for "big seasons" as you mentioned ...

Unfortunate...

LStratmann · 2nd January 2020, 09:58

Good morning,
You must select a country, then you will see your earnings.

Klaas · 2nd January 2020, 10:25

Yes I have to say the service is really poor quality. I didn't subscribe for Shoutcast for Business but was thinking about it as I have several issues with the Shoutcast DNAS. Instead of helping, emails to the support are being ignored or here in the forum I am told to shut up and I should subscribe for a business plan if I'm not able to run an own server.

Ads are not running correctly, AAC+ streams break and report a license error. Not satisfying at all.

LStratmann · 2nd January 2020, 10:35

SHOUTcast for Linux unfortunately has a lot of disadvantages, so on the one hand I don't use AAC and on the other hand I wrote an email to Targetspot asking if it is possible to get a server from him. But with this I don't mean SHOUTcast for Business I mean the service of Targetspot.

Klaas · 2nd January 2020, 10:37

An own Targetspot Server would indeed be interesting however I don't think that will be possible or that simple. Or alternatively give us an Icecast plugin ;-)

LStratmann · 2nd January 2020, 10:39

It would be really interesting.
An Icecast plugin would simplify the whole thing of course, but Targetspot would never do that, otherwise everyone would leave SHOUTcast. :P

Klaas · 2nd January 2020, 10:44

Or upload the Shoutcast DNAS sourcecode to Github and let the community help to fix all these issues. Don't make profit by selling the software but by giving an excellent support for businesses.

LStratmann · 2nd January 2020, 10:50

I'm just wondering: It's mostly because of their servers. I mean, if the YP can't be reached, 1. no AAC stream can be made, 2. the advertising doesn't work that well.
The AD Injection would also have to be fixed.

Klaas · 2nd January 2020, 11:02

That's about it. In the business section there seem to be audio quality issues.

@gutierrezsp I'm just curious if you are using ad injection or ad replacement and if ad injection is actually working properly on the business plan.

LStratmann · 2nd January 2020, 11:03

I'd be interested, too.

gutierrezsp · 3rd January 2020, 02:48

I am using the method (Silent tone / Ad-replacement).

gutierrezsp · 3rd January 2020, 03:18

Quote:

Originally Posted by Klaas

Yes I have to say the service is really poor quality. I didn't subscribe for Shoutcast for Business but was thinking about it as I have several issues with the Shoutcast DNAS. Instead of helping, emails to the support are being ignored or here in the forum I am told to shut up and I should subscribe for a business plan if I'm not able to run an own server.

Ads are not running correctly, AAC+ streams break and report a license error. Not satisfying at all.

Shoutcast For Business's service is not bad, it's HUGE! :aguentar:

I have been experiencing streaming issues for almost 2 months now, and the only answer I got from the 100+ emails I sent them would be that the audio bounce issue is due to the fact that Radionomy is over ... HAVE IT WITH IT? :louco:

Now nobody answers my emails anymore ... I'm just with them pot monetization account, but if that doesn't work, I'll drop it off ....

Any backyard streaming provider offers better service than they do.

They feel safe in what they are doing to their customers ... the competition is out there, they don't move to see what happens ... :baixa:

Klaas · 3rd January 2020, 11:21

Just out of curiousity: Do you have to connect to a Shoutcast v2 server or to an Icecast server? Just yesterday I saw quite some Icecast Servers floating around at Radionomy which I think is quite funny.

gutierrezsp · 3rd January 2020, 16:05

I connect in their V2, see the print ...

https://prnt.sc/qiy7ba

I imagine a lot of people are having serious problems with them, but I don't see anyone moving to solve it... it's impressive.

LStratmann · 3rd January 2020, 16:15

Although I'm no longer at SHOUTcast (as of today), I will still help people as much as I can.

gutierrezsp · 3rd January 2020, 17:40

You do well, my patience with them is at the limit ....

Klaas · 3rd January 2020, 17:43

At the end of this month my support case will have an age of 3 months without answer

. In the meantime my subscription expired.

gutierrezsp · 3rd January 2020, 18:23

I believe that like you, this will be the destination of the vast majority of customers ... since the competition is out there serving very well!

Klaas · 3rd January 2020, 18:29

True and even a vserver with an Icecast is not that expensive today. Get two vservers install Icecast with Master/Slave and you can get some redundancy set up.

LStratmann · 3rd January 2020, 19:10

I would recommend SHOUTcast if then only for advertising, although it does not work properly.

gutierrezsp · 4th January 2020, 20:57

Look what a delivery show Shoutcast Business does for its customers!!!!

https://prnt.sc/qjep6e

If regret would kill ...

raylan · 18th January 2020, 13:42

I'm going to reinforce the idea of providing a plugin for Icecast haha.

I don't know if you've seen it, but even Shoutcast uses Shoutcast servers, but Icecast. Do you not believe?

See the IP log

code:
https://streamingv2.shoutcast.com/lovetimes

or any other "Shoutcast" service, see which the server is:

code:
https://prnt.sc/qpgwo9

Thank you KH! haha

I believe that the option of the TargetSpot to make the plugin available so that we can monetize our flows would be ideal. The Plugin is nothing more than a "proxy" that cuts the audio for advertising and then delivers the stream again.

Klaas · 22nd January 2020, 10:48

I tried to contact TargetSpot for an integration. However they never gave a reply. Seems to be an Audiovalley thing not to reply to customers.

LStratmann · 22nd January 2020, 11:24

Targetspot has always replied to my e-mails.

raylan · 2nd February 2020, 11:29

They also never answered me about an integration. I've sent it several times and no answer.

1st January 2020, 14:15	#1
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	Poor quality service ... just me? I have been experiencing problems for several months with Shoutcast, and would like to know if it's just me that I'm going through. I have 3 streaming streams contracted with them, and they all make quick music noises, jumping like the audio has a problem. Has anyone been through this these past few months? The justification they gave me was because of the migration of users from the radionomy platform, but I don't think that is a plausible excuse.

1st January 2020, 20:17	#4
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	Listen and see what I've been doing for more than months with Shoutcast: code: https://streamingv2.shoutcast.com/lovetimes

18th January 2020, 13:42	#31
raylan Junior Member Join Date: Mar 2017 Posts: 5	I'm going to reinforce the idea of providing a plugin for Icecast haha. I don't know if you've seen it, but even Shoutcast uses Shoutcast servers, but Icecast. Do you not believe? See the IP log code: https://streamingv2.shoutcast.com/lovetimes or any other "Shoutcast" service, see which the server is: code: https://prnt.sc/qpgwo9 Thank you KH! haha I believe that the option of the TargetSpot to make the plugin available so that we can monetize our flows would be ideal. The Plugin is nothing more than a "proxy" that cuts the audio for advertising and then delivers the stream again.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

1st January 2020, 14:39	#2
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	I use SHOUTcast on my Linux server and have no problems with the music quality, only with other things like advertising.

1st January 2020, 20:15	#3
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	LStratmann, I have hired Shoutcast Business, I don't have the license installed on my own server, you know? I use their proprietary service and have been experiencing a chronic problem with them that has not been resolved for more than 1 month... So I keep paying something and what I get in return is a deplorable delivery quality ... my average time was 48 minutes of connection, and in 1 month dropped to 15 minutes ... we struggled so hard to build a robust audience, and a problem like this comes and destroys it all ... And nobody solves anything, absolutely nothing ... There are several emails sent to the Shoutcast team, and no solution...

1st January 2020, 22:21	#5
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	Unfortunately we cannot help you in the forum, because only SHOUTcast has access to their server.

1st January 2020, 22:38	#6
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	One more reason why I am extremely dissatisfied! A company with this market reputation, with a nut delivery like this ... Worst of all, I pay monthly, practically $ 50 a month for not having a service delivered accordingly. The reason for this post is to record my indignation here and to know if only I am going through this counter time.

1st January 2020, 22:40	#7
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	But I am not yet aware of such a problem either. Currently I only know the problems of other customers and me, that the advertising doesn't work or doesn't work properly, the support doesn't even answer and only promotes the big stations.

1st January 2020, 23:55	#8
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	Support (Dj Egg) already answered me ... said that the problem is due to the end of Radionomy ... but it has been over 3 weeks and the problem persists. http://www.radionomy.com/index.html Impossible not to solve something after 1 month... even more such a company. I'm monetizing my streams, but I haven't got results yet ... if that doesn't work either, unfortunately I'm leaving Shoutcast ... What pisses me off is that I will have to re-register my streams on all radio seekers where I have my radio registered ...

2nd January 2020, 00:15	#9
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	You can look up your advertising revenue via the panel. You can find the panel at: https://tspubreports.targetspot.com/login

2nd January 2020, 00:46	#10
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	Yes, I have access to this panel, but the "revenue" tab does not appear to me. According to the targetspot expert, it only appears for "big seasons" as you mentioned ... Unfortunate...

2nd January 2020, 09:58	#11
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	Good morning, You must select a country, then you will see your earnings.

2nd January 2020, 10:25	#12
Klaas Senior Member Join Date: Sep 2018 Posts: 121	Yes I have to say the service is really poor quality. I didn't subscribe for Shoutcast for Business but was thinking about it as I have several issues with the Shoutcast DNAS. Instead of helping, emails to the support are being ignored or here in the forum I am told to shut up and I should subscribe for a business plan if I'm not able to run an own server. Ads are not running correctly, AAC+ streams break and report a license error. Not satisfying at all.

2nd January 2020, 10:35	#13
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	SHOUTcast for Linux unfortunately has a lot of disadvantages, so on the one hand I don't use AAC and on the other hand I wrote an email to Targetspot asking if it is possible to get a server from him. But with this I don't mean SHOUTcast for Business I mean the service of Targetspot.

2nd January 2020, 10:37	#14
Klaas Senior Member Join Date: Sep 2018 Posts: 121	An own Targetspot Server would indeed be interesting however I don't think that will be possible or that simple. Or alternatively give us an Icecast plugin ;-)

2nd January 2020, 10:39	#15
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	It would be really interesting. An Icecast plugin would simplify the whole thing of course, but Targetspot would never do that, otherwise everyone would leave SHOUTcast. :P

2nd January 2020, 10:44	#16
Klaas Senior Member Join Date: Sep 2018 Posts: 121	Or upload the Shoutcast DNAS sourcecode to Github and let the community help to fix all these issues. Don't make profit by selling the software but by giving an excellent support for businesses.

2nd January 2020, 10:50	#17
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	I'm just wondering: It's mostly because of their servers. I mean, if the YP can't be reached, 1. no AAC stream can be made, 2. the advertising doesn't work that well. The AD Injection would also have to be fixed.

2nd January 2020, 11:02	#18
Klaas Senior Member Join Date: Sep 2018 Posts: 121	That's about it. In the business section there seem to be audio quality issues. @gutierrezsp I'm just curious if you are using ad injection or ad replacement and if ad injection is actually working properly on the business plan.

2nd January 2020, 11:03	#19
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	I'd be interested, too.

3rd January 2020, 02:48	#20
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	I am using the method (Silent tone / Ad-replacement).

3rd January 2020, 11:21	#22
Klaas Senior Member Join Date: Sep 2018 Posts: 121	Just out of curiousity: Do you have to connect to a Shoutcast v2 server or to an Icecast server? Just yesterday I saw quite some Icecast Servers floating around at Radionomy which I think is quite funny.

3rd January 2020, 16:05	#23
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	I connect in their V2, see the print ... https://prnt.sc/qiy7ba I imagine a lot of people are having serious problems with them, but I don't see anyone moving to solve it... it's impressive.

3rd January 2020, 16:15	#24
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	Although I'm no longer at SHOUTcast (as of today), I will still help people as much as I can.

3rd January 2020, 17:40	#25
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	You do well, my patience with them is at the limit ....

3rd January 2020, 17:43	#26
Klaas Senior Member Join Date: Sep 2018 Posts: 121	At the end of this month my support case will have an age of 3 months without answer . In the meantime my subscription expired.

3rd January 2020, 18:23	#27
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	I believe that like you, this will be the destination of the vast majority of customers ... since the competition is out there serving very well!

3rd January 2020, 18:29	#28
Klaas Senior Member Join Date: Sep 2018 Posts: 121	True and even a vserver with an Icecast is not that expensive today. Get two vservers install Icecast with Master/Slave and you can get some redundancy set up.

3rd January 2020, 19:10	#29
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	I would recommend SHOUTcast if then only for advertising, although it does not work properly.

4th January 2020, 20:57	#30
gutierrezsp Junior Member Join Date: Jan 2020 Posts: 12	Look what a delivery show Shoutcast Business does for its customers!!!! https://prnt.sc/qjep6e If regret would kill ...

22nd January 2020, 10:48	#32
Klaas Senior Member Join Date: Sep 2018 Posts: 121	I tried to contact TargetSpot for an integration. However they never gave a reply. Seems to be an Audiovalley thing not to reply to customers.

22nd January 2020, 11:24	#33
LStratmann Senior Member Join Date: Dec 2019 Location: Germany Posts: 402	Targetspot has always replied to my e-mails.

2nd February 2020, 11:29	#34
raylan Junior Member Join Date: Mar 2017 Posts: 5	They also never answered me about an integration. I've sent it several times and no answer.