Anyone else had their emails ignored by TargetSpot?

sounds · 9th September 2019, 18:22

Hi,

I'm not too bothered coz I understand there are a lot of shoutcast users,
And maybe they have so many payments to do, I dunno what you think?

I started using the monetization by TargetSpot.com around 2017.

I'm still getting payments from 2018.

Anyway,
I sent TargetSpot support 3 emails just asking when the payments will be up to date.
None of the emails were replied to.

I have a feeling they're making more money off the ads in my streams than the work
I put into keeping each channel running, and then to be ignored when you contact them.

That does piss me off a bit.

NurLutix · 12th September 2019, 07:13

Hey,
There's little you can do about it. Either you have a direct contact person at Targetspot or you are usually ignored.

I have a contact person. At that time my e-mails were also ignored.

sounds · 14th September 2019, 07:19

Ah I didn't know you need a contact person.
I just set up shoutcast streams and monetize them.

I assumed shoutcast were handling the backlist of payments
until I received and payment notice with TargetSpots email.

Actually came on to delete this thread, or edit it.

Thanks

NurLutix · 14th September 2019, 09:01

Hey,
Normally SHOUTcast should also react to e-mails.
Only that doesn't usually happen, which is why you need a contact person.

Greetings.

MRGfm · 16th September 2019, 15:18

Since Bruno left the company, I would say that having the email ignored became normal routine, with a few exceptions...

sounds · 18th September 2019, 21:56

I've talked to Bruno on and off since the early 90's and Egg on occasion, didn't know Bruno left.

They are not TargetSpot though, right?

It's just rude, even ignorant that a company you're making money for, whether they
know you or not, one email is enough for them to know who you are right?

They're igniring people's emails, the people that make TargetSpot money.

If they're too arrogant to answer emails from people that make their program tick,
Then we should take out business else where, including all radio channels.

In the end they will understand why all their customers are gone when it's too late.

And that's not a good example or business or customer service.

heathcliff · 29th September 2019, 14:58

I know someone her support tickets are closed as 'solved' but never answered her tickets

9th September 2019, 18:22	#1
sounds Junior Member Join Date: Feb 2003 Posts: 40	Anyone else had their emails ignored by TargetSpot? Hi, I'm not too bothered coz I understand there are a lot of shoutcast users, And maybe they have so many payments to do, I dunno what you think? I started using the monetization by TargetSpot.com around 2017. I'm still getting payments from 2018. Anyway, I sent TargetSpot support 3 emails just asking when the payments will be up to date. None of the emails were replied to. I have a feeling they're making more money off the ads in my streams than the work I put into keeping each channel running, and then to be ignored when you contact them. That does piss me off a bit.

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12th September 2019, 07:13	#2
NurLutix Senior Member Join Date: Oct 2017 Location: Germany Posts: 146	Hey, There's little you can do about it. Either you have a direct contact person at Targetspot or you are usually ignored. I have a contact person. At that time my e-mails were also ignored.

14th September 2019, 07:19	#3
sounds Junior Member Join Date: Feb 2003 Posts: 40	Ah I didn't know you need a contact person. I just set up shoutcast streams and monetize them. I assumed shoutcast were handling the backlist of payments until I received and payment notice with TargetSpots email. Actually came on to delete this thread, or edit it. Thanks

14th September 2019, 09:01	#4
NurLutix Senior Member Join Date: Oct 2017 Location: Germany Posts: 146	Hey, Normally SHOUTcast should also react to e-mails. Only that doesn't usually happen, which is why you need a contact person. Greetings.

16th September 2019, 15:18	#5
MRGfm Junior Member Join Date: Feb 2019 Posts: 34	Since Bruno left the company, I would say that having the email ignored became normal routine, with a few exceptions...

18th September 2019, 21:56	#6
sounds Junior Member Join Date: Feb 2003 Posts: 40	I've talked to Bruno on and off since the early 90's and Egg on occasion, didn't know Bruno left. They are not TargetSpot though, right? It's just rude, even ignorant that a company you're making money for, whether they know you or not, one email is enough for them to know who you are right? They're igniring people's emails, the people that make TargetSpot money. If they're too arrogant to answer emails from people that make their program tick, Then we should take out business else where, including all radio channels. In the end they will understand why all their customers are gone when it's too late. And that's not a good example or business or customer service.

29th September 2019, 14:58	#7
heathcliff Member Join Date: Apr 2018 Posts: 69	I know someone her support tickets are closed as 'solved' but never answered her tickets