Old 7th April 2013, 15:50   #1
larissataittyni
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I need help with my Shoutcast2

Hello friends okay?

I am facing a problem with my Shoutcast2 sc_trans2.
All my client use aacPlus codec

But it always happens every webradio keep restarting itself, and when I see the logs of each webradio that always appears, see:

2013-04-07 11:09:58 E msg:[UVOX2] 1376209553 [UVOX2] 1376209553 socket send error.

I really have no idea what is this error.

Just know that many customers are turning to the control panel that runs WHMSonic aacPlus without any problem.

But this is new Centovacastv3 constantimente this happening, I asked support for them but they also have no idea what is this error and asked me to try to help here in the community.

Thanks to anyone who can help me.

att;
Larissa Taittyni
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Old 8th April 2013, 13:35   #2
larissataittyni
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A friend told me it could be the error MP3 of my clients, or any error in ID3.

But tested in several programs that verify the integrity of MP3 and all are perfect.

So much so that if they hit the panel WHMSonic into aacPlus works normally.

It is only in Centovacastv3 with shoutcastv2 and sc_trans2 this socket error is happening, but it happens in hours alternating, like, gets about 30 minutes to hours working, but then again aprar and back logs in automatically and I only see this error socket.

Kisses staff.
att;
Larissa
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Old 8th April 2013, 19:13   #3
DrO
 
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there is no context for the error message. though most likely it's a bug in sc_trans and until / if there's an updated version of it then i don't think there is anything i can even suggest to fix the issue (and whether or not it's internally fixed i've no idea either as there were some fixes made to the internal version of sc_trans which resolved a similar issue but that is not something i can provide currently).
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Old 8th April 2013, 19:51   #4
larissataittyni
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Hello, but you can tell me if my server is running the correct version of shoutcastv2 and sc_trans2?
Look: SHOUTcast Server v2.0.0.29/posix(linux x86)


And here is a more detailed log of the error that just occurred, with the webradio it went off the air for 2 minutes and returned automatically, but like I said it happens often and do not understand where the error is. The staff Centovacast can not help me and asked me for help in the Forum here:

2013-04-08 15:34:23 E msg:[UVOX2] 1493337336 [UVOX2] 1493337336 socket send error.
2013-04-08 15:34:23 E msg:[UVOX2] 1493337336 Waiting 30 seconds
2013-04-08 15:34:49 I msg:[UVOX2] 1493337336 Creating stream socket
2013-04-08 15:34:49 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:34:49 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Sending Ultravox 2.1 authentication
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Mime type
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Broadcast setup
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Negotiating buffer sizes
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Negotiated buffer size is 80KB
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Negotiating payload sizes
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Negotiated payload size is 16377
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Configuring ICY-NAME [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD ]
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Configuring ICY-GENRE [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD ]
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Configuring ICY-URL [http://www.band.com.br]
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Configuring ICY-PUB [1]
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Flush metadata
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Standby
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Streaming
2013-04-08 15:35:15 E msg:Failure converting filename to metadata Bad UTF-8 code (6f) at position 54
2013-04-08 15:35:15 E msg:Failure converting filename to metadata Bad UTF-8 code (6f) at position 54
2013-04-08 15:35:15 I msg:[UVOX2] 1493337336 Sending metadata 3902 [563 bytes] content=
<?xml version="1.0" encoding="UTF-8" ?>
<metadata>
<TIT2>12. Abraço Eterno - Suely Façanha</TIT2>
<extension>
<title seq="1">12. Abraço Eterno - Suely Façanha</title>
<title seq="2">nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next</title>
<title seq="3">nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next</title>
<title seq="4">nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next</title>
<soon>nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next</soon>
</extension>
</metadata>
2013-04-08 15:35:16 E msg:[UVOX2] 1493337336 [UVOX2] 1493337336 socket send error.
2013-04-08 15:35:16 E msg:[UVOX2] 1493337336 Waiting 30 seconds
2013-04-08 15:35:42 I msg:[UVOX2] 1493337336 Creating stream socket
2013-04-08 15:35:42 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:35:42 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:36:08 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:36:08 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:36:34 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:36:34 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:37:00 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:37:00 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:37:26 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:37:26 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:37:52 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:37:52 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:38:18 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:38:18 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:38:44 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:38:44 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:39:10 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:39:10 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:39:36 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:39:36 W msg:[UVOX2] 1493337336 Error connecting to stream host [waiting 30s]
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Connecting to stream host
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Sending Ultravox 2.1 authentication
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Mime type
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Broadcast setup
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Negotiating buffer sizes
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Negotiated buffer size is 80KB
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Negotiating payload sizes
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Negotiated payload size is 16377
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Configuring ICY-NAME [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD ]
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Configuring ICY-GENRE [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD by Well]
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Configuring ICY-URL [http://www.band.com.br]
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Configuring ICY-PUB [1]
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Flush metadata
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Standby
2013-04-08 15:40:02 I msg:[UVOX2] 1493337336 Streaming
2013-04-08 15:40:02 W msg:[UVOX2] 1493337336 Dropped stale metadata
2013-04-08 15:45:21 I msg:[DECODE] Next file is /usr/local/centovacast/var/vhosts/catolico_shout2/var/spool/media/vinhetas/VH BAND VALE FM - VH PREFIXO.mp3
2013-04-08 15:45:21 W msg:Could not load metadata because could not open file #!/usr/local/centovacast/bin/nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next
2013-04-08 15:45:21 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:21 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:21 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:21 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:40 I msg:[DECODE] Next file is /usr/local/centovacast/var/vhosts/catolico_shout2/var/spool/media/catolico/10. Como És Lindo - Banda Vida Reluz.mp3
2013-04-08 15:45:40 W msg:Could not load metadata because could not open file #!/usr/local/centovacast/bin/nextsong catolico_shout2 6213dd55a2a4bab1c76276e70ae5227d sctrans2next
2013-04-08 15:45:40 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:40 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:40 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)
2013-04-08 15:45:40 E msg:Failure converting filename to metadata Premature end of data (*/%TIT2.)

not undestand...
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Old 8th April 2013, 19:53   #5
larissataittyni
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I'm using this version is correct?

SHOUTcast Server v2.0.0.29/posix(linux x86)
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Old 8th April 2013, 19:56   #6
DrO
 
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all i can tell is that you've got a seemingly unstable network connection and now i've seen the full log, i don't think it's necessarily sc_trans being at fault as none of the issue i know it has would cause it to take 4mins to finally get back to the server - that makes me think it's more of a networking issue.

it still could be a sc_trans issue, or even a DNAS issue (you'd need to check it's log output from the same time to see what it's doing to determine what might be going on).

also you've got invalid files in your playlist which are not going to help with sc_trans trying to keep a connection alive to the DNAS server.

yes, 2.0.0.29 is the current publically available build of the v2 DNAS.
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Old 8th April 2013, 20:03   #7
larissataittyni
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my my, is realment eum error that I do not know how to solve.
but connection error, you are telling me that may be a mistake to link my Centos Linux server in the datacenter?

This is virtual and Linux is running on Microsoft Hyper-V with Windows Server 2012.

I like other virtual servers running Windows and Linux and all are working fine, I think it was network error, the other virtual machines also could not give problem?

Another thing you said was the MP3, if I put those same MP3 rotating panel of WHMSonic works perfect in aac codec, but there is shoutcastv1.

This problem happens only in Centovacast panel.

Please excuse me, I have no deep knowledge to understand and can analyze this problem. Please understand me.

Thank you.
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Old 8th April 2013, 20:13   #8
larissataittyni
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if I give you access to my linux server with hundreds centovacast you can see these logs? and guide me where the error is actually happening?

I know that is asking a lot, I know that does not have any obligation to help me at this level, but I'm really desperate because my clients require use aac codec and they want to use in centovacast.

I think that lacking a bit of goodwill in support of centovacast finally paid monthly for them to license the program, they did not cost me help. But they left me with this problem completely abandoned.

I'd be very grateful if you did this for me, I do not know who to ask for help.

Thank you.
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Old 8th April 2013, 21:04   #9
DrO
 
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i'm sorry but as i don't actively work on SC currently, i'm not in a position to even attempt to look on your machine (and i doubt it would help much anyway based on the logs above).

if you're using virtual machines, then dropped network connections can be more common depending on what your and everyone else's VMs are doing with regards to the network usage.

Centova only provide support for the software they provide, so them not being able to support SHOUTcast or Icecast tool issues is not unreasonable.
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Old 8th April 2013, 21:15   #10
larissataittyni
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okay, I'll give this centovacastv3 and migrate all my customers to WHMSonic same pair, at least there everything works fine with the aacPlus codec.

Thanks for all your help
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Old 10th April 2013, 20:53   #11
larissataittyni
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Hello, I did a test now to find out if this error could be on my server 2012 hyper-v.

For my CentOS Linux running as virtual machine.

As you said it could be something the network connection so I decided to buy a new server with Linux CentOS 6.4 (this is not virtual) and did all the facilities Centovacastv3 with Shoutcastv2

I did everything according to the product documentation and everything was installed successfully.

But the problem happened again, I paid $ 89 on this new server and $ 20.99 over the new license Centovacastv3, but still seems to have been in vain.

See the logs of this new server:


2013-04-10 15:30:06 E msg:[UVOX2] 1645648210 [UVOX2] 1645648210 socket send error.
2013-04-10 15:30:06 E msg:[UVOX2] 1645648210 Waiting 30 seconds
2013-04-10 15:30:32 I msg:[UVOX2] 1645648210 Creating stream socket
2013-04-10 15:30:32 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:30:32 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:30:58 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:30:58 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:31:24 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:31:24 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:31:50 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:31:50 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:32:16 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:32:16 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:32:42 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:32:42 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:33:08 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:33:08 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:33:34 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:33:34 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:34:00 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:34:00 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:34:26 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:34:26 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:34:52 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:34:52 W msg:[UVOX2] 1645648210 Error connecting to stream host [waiting 30s]
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Connecting to stream host
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Sending Ultravox 2.1 authentication
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Mime type
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Broadcast setup
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Negotiating buffer sizes
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Negotiated buffer size is 80KB
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Negotiating payload sizes
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Negotiated payload size is 16377
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Configuring ICY-NAME [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD by Well]
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Configuring ICY-GENRE [Webradio SOU CATOLICO - Centovacast v3 AAC+ HD by Well]
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Configuring ICY-URL [http://www.band.com.br]
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Configuring ICY-PUB [1]
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Flush metadata
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Standby
2013-04-10 15:35:18 I msg:[UVOX2] 1645648210 Streaming
2013-04-10 15:35:18 W msg:[UVOX2] 1645648210 Dropped stale metadata
2013-04-10 15:37:21 I msg:[DECODE] Next file is /usr/local/centovacast/var/vhosts/catolico_shout2/var/spool/media/vinheta/VH BAND VALE FM - PONTE 08.mp3


I had already tested in other Linux distributions that are approved by all Centovacastv3 and also plumb the error happens.

I know what prejudice is all mine, I did for my own risk.

But what I do not understand is that some companies in the world are now selling plans with streaming and Centovacastv3 using Shoutcastv2 (which is what all users want the world due to being the only one with support for aacPlus codec)

I do not understand how they are able to use the Shoutcastv2 happen without this error.

According to the team's support Centovacast this problem occurs because the Shoutcastv2 is still in BETA and any error therein to Centovacast can not give any kind of support understood.

How to explain this error, it seems that only happens to me?

I really wanted to understand and solve this problem, I am willing to pay someone with knowledge to connect to my server and figure out for what reason this occurs.

I am so desperate for my business here in Brazil depends heavily this type of streaming.

Thanks to everyone who can help me.
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Old 10th April 2013, 22:44   #12
DrO
 
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SHOUTcast is NOT Centova. you have paid them for their tools. you have not paid for the SHOUTcast tools which are free (other than the mp3 license fee for creating MP3 streams with sc_trans).

the v2 DNAS is not beta though it has issues.

sc_trans IS beta and that has issues.


no one can give you an answer or a solution as the cause of the issue is not known and no one is actively working on the SHOUTcast tools at the moment. connecting to a server won't make any difference unless someone can also work on the tools to fix them from whatever (if anything is found) and that and is not going to be something i know i'm able to do anytime soon.


so there is no solution, and i doubt anyone is going to be able to tell you why what is happening (assuming it is the SHOUTcast tools at fault and just not from how and what you're running them on).


the issue is sc_trans being unstable has already been logged, but that's as far as it's gotten and re-asking the same thing is not going to get anything done any sooner and that's the blunt truth.
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Old 10th April 2013, 22:48   #13
larissataittyni
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Ok, thanks for reading my problem and explain to me in a way that the support team was not able Centovacast.

I'll give up Centovacast (using the aacPlus codec), I made a heavy investment in the company's website talking about this news (which in Brazil is still a novelty)

But I will continue with the same WHMSonic.

Thanks for everything.
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