Old 4th September 2018, 23:22   #1
Funboy
Junior Member
 
Join Date: Dec 2012
Posts: 6
Exclamation Failed to get adverts since 9th August

Hi all,

Been having a nightmare trying to get adverts playing since they stopped on 9th August, the odd thing is I am still getting the Dollar sign and the awaiting to play 1st Advert along with double Dollars, Advert played (Group number) but nothing playing other than the occasional 10 sec filler at the start then falls straight back to my own Advert.

The odd thing is I apparently have placements as in Advert Group Details: 5895, 5897, 5976, 6008, 6010 as an example but nothing downloads. As I see others have theirs working I am at a loss as to whats wrong with my setup.

I have done the usual tricks of stopping the server streams, restarting, re-booting the whole server, double checking the Authhash, remade my own 2min advert breaks, rechecked the triggers Advert: Advert:, reinstalled SHOUTcast Server DNAS v2.5.5.733/posix(linux x64) and dare I say lastly even tried emailing both the Shoutcast and Targetspot supports not that I got a reply, never expected one really based on comments within the forum.

So I come to the only place where the community itself tries to help others for inspiration as to what to do next as I am at a complete loss. I have the Dollar signs but not the adverts no matter what the country, UK, Germany, France etc.

Extract from tonight's Log below:

Snip one:
Quote:
2018-09-04 23:31:05 INFO [ADMINCGI sid=1] Title updated [Advert: Advert:]
2018-09-04 23:31:05 INFO [ADVERT sid=1] Trigger d363f7f33fed4405ab4894bd66210cc8 size is 160496/163184
2018-09-04 23:31:05 INFO [DST 138.201.220.32:46936 sid=1] Transitioning to advert(s) [Agent: `WinampMPEG/5.50', UID: 5897, GRID: 5897]
2018-09-04 23:31:15 INFO [DST 138.201.220.32:46936 sid=1] Transitioning back to stream [Agent: `WinampMPEG/5.50', UID: 5897, GRID: 5897]
2018-09-04 23:31:41 INFO [ADVERT] failed to get d7d73660-0403-4bf9-a3da-ebd57b63a014_128, will retry
2018-09-04 23:31:45 INFO [ADVERT] failed to get 6ecef0e7-c035-44c1-8c65-76c71f993034_128, will retry
2018-09-04 23:31:49 INFO [ADVERT] failed to get 62becddd-e7a4-4670-9370-2405fbefea19_128, will retry
2018-09-04 23:31:52 INFO [ADVERT] failed to get db93002e-f182-4080-8109-1c46f5002f83_128, will retry
2018-09-04 23:31:56 INFO [ADVERT] failed to get d7d73660-0403-4bf9-a3da-ebd57b63a014_128, will retry
2018-09-04 23:31:59 INFO [ADVERT] failed to get 6ecef0e7-c035-44c1-8c65-76c71f993034_128, will retry
2018-09-04 23:31:59 INFO [ADVERT] downloaded 0, purged 0, to be retried 6
2018-09-04 23:32:00 INFO [DST 46.105.29.192:39794 sid=1] HTTP client connection accepted. User-Agent: `', UID: 6107, GRID: 6107
2018-09-04 23:32:00 INFO [DST 46.105.29.192:39794 sid=1] HTTP client connection closed (0 seconds) [Bytes: 25078] Agent: `', UID: 6107, GRID: 6107
2018-09-04 23:32:04 INFO [DST 195.201.33.189:43490 sid=1] SHOUTcast 1 client connection accepted. User-Agent: `', UID: 6108, GRID: 6108
2018-09-04 23:32:04 INFO [DST 195.201.33.189:43490 sid=1] SHOUTcast 1 client connection closed (0 seconds) [Bytes: 16384] Agent: `', UID: 6108, GRID: 6108
2018-09-04 23:32:19 INFO [ADVERT] failed to get 62becddd-e7a4-4670-9370-2405fbefea19_128, will retry
2018-09-04 23:32:21 INFO [ADVERT sid=1] trigger d363f7f33fed4405ab4894bd66210cc8 dropped with 1 populated groups
2018-09-04 23:32:23 INFO [ADVERT] failed to get db93002e-f182-4080-8109-1c46f5002f83_128, will retry
2018-09-04 23:32:27 INFO [ADVERT] retried d7d73660-0403-4bf9-a3da-ebd57b63a014_128 several times, skipping
2018-09-04 23:32:27 INFO [ADVERT] retried 6ecef0e7-c035-44c1-8c65-76c71f993034_128 several times, skipping
2018-09-04 23:32:28 INFO [ADVERT] retried 62becddd-e7a4-4670-9370-2405fbefea19_128 several times, skipping
2018-09-04 23:32:29 INFO [ADVERT] retried db93002e-f182-4080-8109-1c46f5002f83_128 several times, skipping
2018-09-04 23:32:29 INFO [ADVERT] downloaded 0, purged 4, to be retried 2
Second log snip:
Quote:
2018-09-04 23:55:20 INFO [DST 86.21.200.57:33122 sid=1] HTTP client connection accepted. User-Agent: `Linux UPnP/1.0 Sonos/44.2-54281 (ZPS14)', UID: 6118, GRID: 6118
2018-09-04 23:55:20 INFO [DST 86.21.200.57:33122 sid=1] HTTP client connection closed (0 seconds) [Bytes: 50155] Agent: `Linux UPnP/1.0 Sonos/44.2-54281 (ZPS14)', UID: 6118, GRID: 6118
2018-09-04 23:55:40 INFO [ADVERT] Loaded advert filler15_128 (240744 bytes), referenced 2
2018-09-04 23:55:44 INFO [ADVERT] failed to get 97469414-e779-4431-a7e5-b7699547e905_128, will retry
2018-09-04 23:55:44 INFO [ADVERT] failed to get cae117a5-bc4b-427d-9e2c-038f9d6f1a3b_128, will retry
2018-09-04 23:55:45 INFO [ADVERT] failed to get d7d73660-0403-4bf9-a3da-ebd57b63a014_128, will retry
2018-09-04 23:55:48 INFO [ADVERT] failed to get 576cd8b5-fe29-47c5-82c6-942b0a5fddec_128, will retry
2018-09-04 23:55:49 INFO [ADVERT] failed to get 97469414-e779-4431-a7e5-b7699547e905_128, will retry
2018-09-04 23:55:52 INFO [ADVERT] failed to get cae117a5-bc4b-427d-9e2c-038f9d6f1a3b_128, will retry
2018-09-04 23:55:52 INFO [ADVERT] downloaded 1, purged 0, to be retried 6
2018-09-04 23:56:02 INFO [ADMINCGI sid=1] Title updated [Ain't No Doubt by Jimmy Nail]
2018-09-04 23:56:03 INFO [YP] Updating listing details for stream #1 succeeded.
2018-09-04 23:56:12 INFO [ADVERT] failed to get d7d73660-0403-4bf9-a3da-ebd57b63a014_128, will retry
2018-09-04 23:56:13 INFO [ADVERT] failed to get 576cd8b5-fe29-47c5-82c6-942b0a5fddec_128, will retry
2018-09-04 23:56:14 INFO [ADVERT] retried 97469414-e779-4431-a7e5-b7699547e905_128 several times, skipping
2018-09-04 23:56:17 INFO [ADVERT] retried cae117a5-bc4b-427d-9e2c-038f9d6f1a3b_128 several times, skipping
2018-09-04 23:56:21 INFO [ADVERT] retried d7d73660-0403-4bf9-a3da-ebd57b63a014_128 several times, skipping
2018-09-04 23:56:25 INFO [ADVERT] retried 576cd8b5-fe29-47c5-82c6-942b0a5fddec_128 several times, skipping
2018-09-04 23:56:25 INFO [ADVERT] downloaded 0, purged 4, to be retried 2
2018-09-04 23:58:38 INFO [DST 195.201.33.189:49338 sid=1] SHOUTcast 1 client connection accepted. User-Agent: `', UID: 6119, GRID: 6119
2018-09-04 23:58:38 INFO [DST 195.201.33.189:49338 sid=1] SHOUTcast 1 client connection closed (0 seconds) [Bytes: 16384] Agent: `', UID: 6119, GRID: 6119
2018-09-04 23:59:56 INFO [ADMINCGI sid=1] Title cleared
2018-09-04 23:59:57 INFO [YP] Updating listing details for stream #1 succeeded.
2018-09-05 00:00:14 INFO [ADMINCGI sid=1] Title updated [National News]
2018-09-05 00:00:17 INFO [YP] Updating listing details for stream #1 succeeded.
2018-09-05 00:01:43 INFO [ADMINCGI sid=1] Title cleared
2018-09-05 00:01:44 INFO [YP] Updating listing details for stream #1 succeeded.
2018-09-05 00:01:47 INFO [ADMINCGI sid=1] Title updated [Weather]
2018-09-05 00:01:53 INFO [YP] Updating listing details for stream #1 succeeded.
2018-09-05 00:01:56 INFO [ADMINCGI sid=1] Title cleared
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Old 6th September 2018, 17:07   #2
m2m
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Join Date: Jul 2016
Posts: 3
Funboy

We're having exactly the same issues on all of our streams. (128kbps mp3, 64kbps mp3 and 54kpbs AAC+). Nothing accept for the ad filler bed sometimes being inserted and then streams returning to our 2 minute Advert: files after approx 5-10 seconds. I've tried all the same areas as you - restarting servers, Authhash checking etc. Like your servers, we see listeners with the double $$ logo against their IP in the logs but it looks like no ads have played since a similar date to you. I'm guessing it's an issue with the Radionomy / Shoutcast ad servers. I'm giving it another week to 10 days to see whether we start to see ads returning, if not - I'm considering pulling the 2 minute Advert: insert files from our rotation.
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Old 8th September 2018, 22:02   #3
Funboy
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Join Date: Dec 2012
Posts: 6
Hi m2m,

Its refreshing to see your also having the same issue as myself, felt like I had lost all my years of experience since the 9th August as could not (still can't) resolve it myself.

Like yourself I am running multiple bit-rates and multiple stations all with the same problem.

I had began to wonder if there was some hidden temp folder that I was not aware of where the Adverts download to and it had been compromised in some way.

Its amazed me there has been no official explanation for all this, I still have not had a single email reply, very disappointing, all becoming a bit of a joke now.

Maybe time to start looking for an alternative monetise solution.
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Old 16th September 2018, 10:55   #4
silversilver
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Pretty sure it is to do with the end of the free service and v2 radiomanager coming on. I haven't had ads for about a month as well. Only two days ago was I able to actually see impressions with the new admin tool.
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Old 20th September 2018, 15:51   #5
ram130
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No issues with ads here any more, they started back up since September.

Off topic,

Any tips for getting a big audience like you guys?

Ramon
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Old 23rd September 2018, 11:43   #6
silversilver
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Zero ads for me, but the stats say otherwise, perhaps I'm not hearing them.... have no idea how much revenue I am earning because the new admin tool doesn't actually show it!?
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Old 23rd September 2018, 12:43   #7
exdeon
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I think it's okay now.
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Old 23rd September 2018, 12:51   #8
ram130
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Yep still good, one thing I did notice is that now when a listener just connected, ads get played. Before, the listener would hear your 2min insert instead until they were connected for a longer time.

Stats still messed up though, can't see yesterday and this week stats without changing it to "last week."

Ramon
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