SHOUTcast Authhash Management Support

[DrO]

This thread is only for SHOUTcast 2 DNAS users who are experiencing issues with the management (create or update or removal) of authhashes via the in-DNAS administration pages. Alternatively to posting here, you can email support@shoutcast.com to get more direct assistance.

In all cases, ensure you are using the currently supported version of the v2 DNAS (as listed in this thread).


If you experience an error code (*) which says the create / update / remove could not be processed due to invalid or missing arguments or a generic error, then post the following information and it will be looked into with more information requested as appropriate to the issue:

• Error code as reported via the in-DNAS administration page
• If your are attempting to do a create or update or a remove
• The operating system you are running the DNAS on
• The browser and the version of it you are using

If you experience an error code (*) which says the update / remove failed due to not having the correct permission or the authhash not being valid then you will need to pm the following information to support to get the issue resolved:

• Authhash(s) experiencing the issue
• Public IP of the machine used to manage the authhash(s)
• Error code as reported via the in-DNAS administration page
• If your are attempting to do an update or a remove

Important: If you do not provide all of the information required it will slow down the process of getting the issue resolved. If you post something which has nothing to do with the authhash system or you fail to provide the information required then you can and will be ignored as well as any posts being moved or removed. Finally, once an issue has been resolved then the posts relating to it will be split from this thread into their own thread, prefixed with [SPLIT] with a reference back to this thread.

(*) Known error codes which may be returned can be found here.


Authhash Not Being Remembered

In some cases, the authhash you've created will not be 'seen' despite being in the configuration file on restarting the DNAS or when the source for the stream disconnects. To fix this, make sure streamid_x=x (where x is the stream number) is added to the configuration file and the DNAS is restarted.

It is NOT normal to have to keep re-creating the authhash all of the time and is an issue which will be resolved completely in a newer v2 DNAS release higher than build 29. In the meanwhile, adding streamid_x=x (where x is the stream number) will ensure things work correctly.


Supported Browsers

The following are browsers which have been used and are known to work:

• Firefox 3.6.x to 13.0 (tested on Windows and Linux)
• Internet Explorer 8 & 9
• Google Chrome 12 to 19 (will likely work on older versions)
• Safari 4.x (only tested on Mac)
• Opera 12 Beta

As long as the browser supports current levels of Javascript and AJAX support then it should work without any issue. The most likely cause of failure is permissions issues for cross-site access of the drop-down resources which the management pages make use off.


Limited Browser Support

The following are browsers which have been tested and are known to have issues causing reduced functionality (not related to security options which can be changed):

• Opera (tested on Windows against 11.51 to 11.64)

Currently DNAS v2.0.0 Build 29 will show the following message when using this browser:

Problem was experienced retrieving the details for the dropdown options.

You will need to change your browser's security settings to allow remote
content to be downloadable in this domain. Please fix and refresh this page.

Future versions of the DNAS will show the more appropriate message of:

Unable to download the details for the dropdown options. You need to
use a browser with 'Cross Origin Resource Sharing' (CORS) support.

Using Internet Explorer

If using Internet Explorer (8 or 9), you will need to do the following to allow the browser to access the remote content needed for the drop-down options which the page uses.

Go to Options -> Security -> Select 'Trusted Sites' -> Click 'Sites' and then add the current page to the list (unchecking the HTTPS option). Then change the 'Trusted Level' to Medium-low or Low and refresh the authhash management page.

Choosing Medium-low will cause a prompt to appear on loading the pages in IE8 (but not normally in IE9) which you will need to choose 'Yes' to allow the page to load. Choosing Low will not show a prompt.


Create / Update shows 'Loading...' for the dropdown lists

In some rare cases you may see just 'Loading...' for the country, genre and language dropdown lists on the create and update authhash pages. If this happens and all other options have been tried (changing browser or enabling the IE tweaks then you can try adding the following to the DNAS server's config file and then restart it:

ypaddr=37.59.25.124

In some setups, yp.shoutcast.com cannot be correctly resolved which leads to the issues being seen.

-daz

[DJ the Tech Guy]

I have set up the latest version (May 2016) of the shoutcast server x64 and DNAS, along with Winamp. My stream is available in the shoutcast server admin page summary, but I cannot create an authhash. Since I get no errors returned, just 10's of minutes of wait time with no response and the authhash prompt never changes to update or remove. Needless to say, the stream never goes public. I need help. I have supposedly successfully requested that my shoutcast server have a public IP address and that ports 8000 and 8001 are open in our firewall.

[robertroos]

I've just downloaded and installed the latest DNAS version and managed to setup a two stream configuration. Both streams seem to work and are correctly listed in the Shoutcast directory. But One of the two stream produces an error:

(!)Please Register Your Authhash

If I click on manage authash the hash code is correct and resembles string on the management website. Somehow it doesn't register correctly. The other stream seems to be fine. Don't know what the cause is of this issue?

[robertroos]

Originally Posted by robertroos

I've just downloaded and installed the latest DNAS version and managed to setup a two stream configuration. Both streams seem to work and are correctly listed in the Shoutcast directory. But One of the two stream produces an error:

(!)Please Register Your Authhash

If I click on manage authash the hash code is correct and resembles string on the management website. Somehow it doesn't register correctly. The other stream seems to be fine. Don't know what the cause is of this issue?

*THIS ISSUE HAS BEEN SOLVED* no further action required

[Mikesch8764]

can you tell me how the issues was solved? I have the same problem...

[ update ] thanks a lot for the help by the SHoutcast Support. My issue came from the different naming of the Radio station in the new rmo.shoutcast.com and the name of the stream

Best regards
Mikesch

[Wannaberichkid]

need redirecting to somewhere that will help with understanding on how to find a password for a zipped file using NSIS

[djcatscratch]

Every time I click on Authhash Management, it redirects me to to Developer Wiki and asks for a username and password. I have tried every ounce of login information that I have between shoutcast and winamp. There is nowhere to register for a login account through Developer Wiki. Am I just blind and overlooking something?

Please help!! Thanks so much!!!

[WowMachine]

Originally Posted by Mikesch8764

can you tell me how the issues was solved? I have the same problem...

[ update ] thanks a lot for the help by the SHoutcast Support. My issue came from the different naming of the Radio station in the new rmo.shoutcast.com and the name of the stream

Best regards
Mikesch

I'm not getting an error code.
I'm attempting to do a create, but when I click 'create' button, a new tab to https://rmo.shoutcast.com/Settings/R...radioUid=xxxxx with no further indication of what to do next.
The operating system I am running the DNAS on is Windows 10.
The browser and the version of it I am using is Chrome Version 51.0.2704.103 m.

I've attached a desktop-grab video of what I see.

[DJ Egg]

@WowMachine

It's because you added your station to the RMO as a Streaming Service station instead of a DNAS station.

I've changed it to DNAS, so you should now see the authhash via Technical Info.
Copy it into the DNAS admin or config.

Be sure to also change the Stream URL via Streams.



@ Everyone Else

If it's about the RMO and there's any sensitive information involved (email, authhash, etc), please use one of the support forms instead:
http://help.shoutcast.com/customer/portal/emails/new
http://help.winamp.com/customer/portal/emails/new

[WowMachine]

Ahh.... thank you. I totally missed that. I've been focused on figuring out why I can't get my 8000&8001 ports open.

[ilaskey]

I'm trying to set up an authhash but when I go to rmo.shoutcast.com I can't see any option to do that? Nothing under technical info page.
I'm trying to set up a stream via WinAmp/Shoutcast DSP and sc_serv.exe

[Jamalmusic]

i m know if it works make an other station i want to

http://listen.shoutcast.com/radioJM

http://www.radionomy.com/en/radio/radiojm/index

[TrexRadio]

Trying to create an authhash for Centova Cast. Log into server login > create authhash > Click on "Technical Info" All info is filled out... But there is no authhash listed anywhere, just a GUID and to change live password.

How do I get the AuthHash?

This is for SHOUTcast Server v2.5.0.715


(This is not for my station, but for another station)

[elielbrend]

Obrigado Por Me Aceitarem No Forum

[ptvaughnsto]

Hi! Just tacking on to the end here as it doesn't seem too active:
Version SHOUTcast Server v2.5.0.715/win64
Problem similar to others, entering an authhash from the /admin.cgi page (summary) it won't accept my username/password.
I've noticed that I'm logged in to the admin page right up until I click the Create Authhash | Manage Authhash links, then it changes above, indicating I'm no longer logged in. Behind the login prompt the message is "Processing/this may take a while".
I repeat the login attempts several times, then cancel and I get this:

"Error Code: NaN.
>Unauthorized

Click here to return to the Server Summary."

Any ideas? I'll check in later...

[ptvaughnsto]

Hmmm, I never did figure out how to stay logged in, but I did find the conf file and edited it manually. Sooo, it works!

[Blastbot]

Create Authhash no worky!

Fix it pronto, or our secondary stream is going to be Icecast just like our primary stream is.

[Blastbot]

And this is what I get when I click on Authhash support, and on Feedback on the Shoutcast.com site: Google URL Shortener URL Shortener

404: Page not found – the page http://goo.gl/2YzesR does not exist.

If you typed in or copied/pasted this URL, make sure you included all the characters, with no extra punctuation.

[garyprofsr]

I have the issue you had...what did you change manually in the conf file to rectify this? I've used every damn password I can think of...lol.

[garyprofsr]

Originally Posted by ptvaughnsto

Hi! Just tacking on to the end here as it doesn't seem too active:
Version SHOUTcast Server v2.5.0.715/win64
Problem similar to others, entering an authhash from the /admin.cgi page (summary) it won't accept my username/password.
I've noticed that I'm logged in to the admin page right up until I click the Create Authhash | Manage Authhash links, then it changes above, indicating I'm no longer logged in. Behind the login prompt the message is "Processing/this may take a while".
I repeat the login attempts several times, then cancel and I get this:

"Error Code: NaN.
>Unauthorized

Click here to return to the Server Summary."

Any ideas? I'll check in later...

I have the issue you had...what did you change manually in the conf file to rectify this? I've used every damn password I can think of...lol.

[MOraleSs]

OK, so I have upgraded shoutcast to the latest version on my linux server but I get the next error:

2016-11-17 03:41:56 DEBUG [YP] pvt_add No entry for key=2
2016-11-17 03:41:56 DEBUG [YP] getAddUpdateBody add for key=2 [0]
<?xml version="1.0" encoding="utf-8"?><yp version="2"><cmd op="add" seq="1"><tstamp>1479346916</tstamp><url><port>9290</port><path>/</path><sid>1</sid><alt></alt></url><bitrate>64000</bitrate><samplerate>22050</samplerate><vbr>0</vbr><mimetype>audio/aacp</mimetype><sa>0</sa><pa>0</pa><peak>0</peak><maxclients>250</maxclients><authhash>*********</authhash><dj></dj><source>(Mozilla Compatible)</source><dnas>2.5.1.723/posix(linux x86)</dnas><cpu>2/2</cpu><metadata><title seq="1">A Studio Feat Polina - S.O.S. (Skylark Remix)</title></metadata></cmd></yp>
2016-11-17 03:41:56 ERROR [YP] Request [https://yp.shoutcast.com/yp2] failed, code: 1 [Protocol "https" not supported or disabled in libcurl]
2016-11-17 03:41:56 DEBUG [YP] gotFailure Request key=2 cmd=0

Plase note: With the previous version, our station was listed without problems;
libcurl is installed and it does support https. Tested and retested.
Please help! I litteraly tried everything and nothing works.

[BDorin]

Hello,

The problem is the same on my server:

ERROR [YP] Request [https://yp.shoutcast.com/yp2] failed, code: 1 [Protocol "https" not supported or disabled in libcurl]

[mixfm99]

have you got a solution for [YP] Request [https://yp.shoutcast.com/yp2] failed, code: 1 [Protocol "https" not supported or disabled in libcurl]
??

[mixfm99]

Hello my friends again!
i installed an older version of DNAS 2.4.0.147 and now its working.
But I have a very very big problem with my streams!
I have a main stream not public (aac). I connect 4 public streams to make relay. All of them have the same authhash key! The problem is that the main stream and one of the relay stream has a DIRECTORY ID number and the other 3 relay servers have another directory ID number, which means that in SHOUCAST directory my station will appear 2 times with the same name and bitrate but different streams. What am i doing wrong?

[mixfm99]

I even tried with a new authhash key but the same 2 streams will get another directory id number and the other 3 other directory id number

[alik]

how i can fix this error for FM Radio's
SHOUTcast Server v2.5.1.723/win64

(Listing Status: Stream is currently up but requires registration in the SHOUTcast Directory.
Listeners are allowed and the stream will act like it is private until resolved.)

what can i do for fix this problem

[stillcut]

mixfm99 : can you please share your linux version of DNAS 2.4.0.147 ?

[mixfm99]

wget http://download.nullsoft.com/shoutca...03_31_2015.tar
With my problem ? Anyone have an answer? Thanks

[alik]

I have 15 FM Radio Station Please tell me what can i do for SHOUTcast Authhash for access for Public i make one id from there but his name is diffrent then FM Radios Station now tell me what me do for authhash Please tell me i am waiting for your Reply.

[djdark2010]

I run 2 servers in relay , how can i do so my listeners will be added ( sum)
in the shoutcast list?

[In progress Radi]

(Listing Status: Stream is currently up but requires registration in the SHOUTcast Directory.
Listeners are allowed and the stream will act like it is private until resolved.)

i have a authash code, but it says this site is not privet history time is 2 hours later i cant register this root server time is good

[iporadio]

I need to edit the stream name in my Autohash How can I do this? I have looked everywhere an cannot find anything new about how to edit or change the name.

[Jc Radio]

Hi!!
I'm looking and extra urgent help here please. I'm trying to log into shoutcast server but is not allowing me to do so. I'm using same username and password from centova cast but it keeps on saying that needs to be idetified..
I need to put server online in terms to start streaming but I apparently cannot do it until I create an Authhash by logging into server. BUT I CANT LOG IN!!!!
Thanks heaps any live saver over here... Shoutcast does not have any support line or chat that could answer before a month has passed!

[Patrice_1988]

Originally Posted by robertroos

I've just downloaded and installed the latest DNAS version and managed to setup a two stream configuration. Both streams seem to work and are correctly listed in the Shoutcast directory. But One of the two stream produces an error:

(!)Please Register Your Authhash

If I click on manage authash the hash code is correct and resembles string on the management website. Somehow it doesn't register correctly. The other stream seems to be fine. Don't know what the cause is of this issue?

Everytime I tried to create the Authhash it keep giving me a box that would ask me to open a username and password. What to do in this case?

[WizardX]

I sent an email to support@shoutcast.com to change the name of our radio station in the authhash. Could a support dude take a look in the mailbox

Thanks in advance

oh and by the way, station name DeepFM -> Deep Radio

[radiodave2017]

I must say there is not good help on getting a new server up or upgrading... This forum was geeky and not helpful. The old way where you had a ini file that you just edited and ran was simple. The new way need to be documented down to a 1,2,3 step with examples. At lease this geek had trouble. After 3 days I am back broadcasting and in the directory... Hope it gets better, and Stays Alive,, still scared that the whole thing will be dropped

[AntiFM]

I dont get this

Each time i click the "Creat Auth Hash" button it takes me to my server information where i can add the country, genres, name, web adress and so on but theres no actual PLACE to see the auth hash
I need to PASTE the code into my server administrator page but its not showing me WHAT the code is.

Where is everyone seeing their Authhas code?

[AntiFM]

There is NOTHING on this page that tells how to MAKE an Auth Hash
There is NOTHIHG on this page SHOWING the Auth Hash
There is NOTHING on this page stating that i am missing information
There is EVERYTHING on this page stating my station is working

See attached

[keijo]

Hello, AntiFM
For the looks of it, you created your radio control panel using SHOUTcast Streaming Service instead of DNAS, so it spits a server to connect to instead of your DNAS. Don't worry, I did that too on my first (and second) attempt(s).

When you signed up to RMO, it made you choose between these two options:

SHOUTcast Streaming Service --- blue square on the left
or
SHOUTcast (DNAS) --- green square on the right <-- correct choice for you since you have your DNAS server.

Now try this from the RMO CP (Radio Manager Online Control Panel):
-- Create a new radio from the top left
-- Choose DNAS on the green right square
-- Fill in the details
-- Grab your "authhash"
-- Rock n roll.

Hope it helps.-
keijo.-

[kja03]

I'm attempting to update my station's genre and website fields.

The error I'm getting is:

Error Code: 465.
Required parameter missing for registration.
[genre is a required parameter]

I"m running the DNAS as: SHOUTcast Server v2.4.7.256/posix(linux x86)
My streaming service is "myradiostream" so I'm do not know how to update the server to the newer version 2.5.1.724

My browser is Firefox 54.0.1

I would like to change the website to http://xs80s.com
I would like to change the genre to DECADES >> 80s

Many thanks for your help.
Kieron
PS - will I get notified when you reply to this note?