Unable to register stream

[DannyGHE]

I have restarted Shoutcast ( v2.6.0.753/win64 ) yesterday.

My stream URL did not register yet.

I still see the error in the log:

2020-03-16 08:26:22 WARN response for was too large, ignoring for now
2020-03-16 08:26:22 ERROR [METRICS sid=1] Request failed on YP with Failed writing body (0 != 5587)

Any idea ?

Thanks in advance,
Danny

[LStratmann]

Hey,
Just restart the stream from time to time. The error is more often.

[DannyGHE]

Problem fixed after several restart of the service.

[LStratmann]

I have received the following error since this morning:


This is a new error for me. Does anyone have it?

Greetings.

[DJ-Garybaldy]

Not seen that error in my logs I keep getting the "503 YP Down for Maintenance" errors in my log. Re starting the stream doesn't help there.

[LStratmann]

My Error:

2020-03-17 18:43:15 ERROR [METRICS sid=1] Request failed on YP with <url> malformed
2020-03-17 18:43:15 ERROR [METRICS sid=1] Request failed on YP with <url> malformed
2020-03-17 18:43:15 DEBUG sleeping for 15s on YP
2020-03-17 18:43:30 ERROR [METRICS sid=1] Request failed on YP with <url> malformed

I can't wait to see when it's fixed.

[HHUKRADIO]

This has been going on since January 2019. It won't be fixed. R.I.P Shoutcast.

[LStratmann]

Now I've really lost hope.
RIP SHOUTcast

[LStratmann]

There. Stream as not made public. I'm sick of these mistakes.
Bye SHOUTcast Premium.

[DannyGHE]

Same Problem here ....

[LStratmann]

If you don't need monetization, just go to Icecast. You get everything you have to pay for at SHOUTcast for free.

I really felt until the end I believed in SHOUTcast. Only slowly it is enough.

[DannyGHE]

I also have the feeling that it's the end of Shoutcast ...

I have purchased a Premium subscription a few weeks ago.

Several tickets open with Shoucast Support ( before the Covid-19 crisis ) ... and NO ANSWER AT ALL since days !

This is not serious , NOT PROFESSIONAL at all !

[LStratmann]

I have received answers in the meantime.
Even if they fix the problem now, it'll be back in a week or two, easily.

[DNSCLOUD]

I too have a problem for our clients not working certificate has error

Something has a solution to the problem

2020-03-19 10:49:09 DEBUG [METRICS sid=1] push to YP requested ""
2020-03-19 10:49:09 ERROR [METRICS sid=1] Request failed on YP with <url> malformed
2020-03-19 10:49:09 DEBUG sleeping for 15s on YP
2020-03-19 10:49:16 INFO [DST 109.66.196.26:60422 sid=1] HTTP client connection accepted. User-Agent: `RLive ????/6.0.0 (Linux;Android 9) ExoPlayerLib/2.11.1', UID: 12, GRID: 12
2020-03-19 10:49:24 ERROR [METRICS sid=1] Request failed on YP with <url> malformed

[LStratmann]

I've had the same mistake for days.

Result: Premium cancelled and alternatives searched. Done. SHOUTcast is not the only provider on the market and they have to realize that.

[DNSCLOUD]

What do you propose to do
Don't understand there is no more support service on Premium

[LStratmann]

There is felt no support. Even if you have subscribed to Premium or SHOUTcast for Business.

[DNSCLOUD]

So what is the solution to cancel an account there is nothing to do

[LStratmann]

I don't know what you need the stream for. Otherwise just cancel your premium account and go to the competitor Icecast as an example.

[DNSCLOUD]

I understand from their support that there is a problem with their servers
And that will address the question of when it will be addressed
week
a month
two days


No nightmare to know

[LStratmann]

Do you still have the bug? I set my server to private.

[DNSCLOUD]

Don't understand your answer,
You have the certificate and the player

[LStratmann]

I wanted to ask if you still have the bug, which SHOUTcast does not answer.

[DNSCLOUD]

Yes I still have the error
I go crazy, nor do I need support
ERROR [METRICS sid=1] Request failed on YP with <url> malformed

[DJ Egg]

A fix is underway.

It happened as a result of an attempt to fix another similar YP-related issue....

Please bear with us in these troubling & testing times. Sorry :-(

[LStratmann]

When can we expect the fix?

[LStratmann]

But I'm curious...
Station in the radio manager again and just waiting for the news that it was fixed.

[DNSCLOUD]

It's really wrong, you get money from customers and you don't solve problems for over a week and that's wrong.

I filed a class action lawsuit against you for negligence and disrespect to your customers and unresponsiveness on your part.

[NJK]

Originally Posted by DNSCLOUD

It's really wrong, you get money from customers and you don't solve problems for over a week and that's wrong.

I filed a class action lawsuit against you for negligence and disrespect to your customers and unresponsiveness on your part.

Looks to me you don't understand a single thing about software run systems.

It took a great brand like Cisco months to solve a bug in one of their modems, the EPC 3925.

cause and effect , it's not a flat tyre under a car that simply can be replaced.

The only thing that you can complain about is a lack of communication towards the customers.

the typical American answer to everything they don't agree on is filing a lawsuit, it won't change time that is needed to get the bug solved.

and NO i don't work for Shoutcast , neither do 99% of the people on this forum.
I work for an ISP and know first hand how much time is needed to solve software bugs.

[DNSCLOUD]

If I don't understand,
Then explain to me why many customers say there are problems
And I also say there is a problem
And with no answer, you have an explanation

[DNSCLOUD]

It makes no sense that there is a fault from 16/03/2020 and there is no answer to the support, and you expect that we will not respond, there are customers who pay money to your company and there is no response on your part and the fault is a solution to the fault ...

[LStratmann]

The last email I received from SHOUTcast was a Corona email that was sent automatically.
I'm simply interested in the monetization program from SHOUTcast.

[NJK]

Originally Posted by DNSCLOUD

It makes no sense that there is a fault from 16/03/2020 and there is no answer to the support, and you expect that we will not respond, there are customers who pay money to your company and there is no response on your part and the fault is a solution to the fault ...

Like i said before , read my answer again, I DO NOT WORK FOR SHOUTCAST

so don't adress me personally for this.
I am , as are you a member of this forum

again the lack of communication is an issue that shoutcast support should look into
but if you don't understand how software systems work and you expect a one hour solution, you should look elsewhere.

btw. I can understand your frustration but it's barking up the wrong tree here.

this is a USERS FORUM and with one exception , nobody here is employed by shoutcast

[DNSCLOUD]

you are cute ..
I understand very well,
Simply SHOUTCAST doesn't respond to support emails for over a week ..
I realize there is a glitch and it is wrong that is what I know. Another solution to the problem

You know at least answer the email and say that there is a problem and even if no other support exists there is no such thing.

[LStratmann]

You wouldn't need support if SHOUTcast would just fix their YP. It's a fact. Most problems are simply server problems of SHOUTcast like the YP or the SHOUTcast for Business Server.

My inquiries consist ONLY of problems that are related to the YP.

[DNSCLOUD]

That's the only problem
Error ERROR [METRICS sid=1] Request failed on YP with <url> malformed

[DNSCLOUD]

Their response today by email

[text deleted, i't's not allowed to npost private messages]

[LStratmann]

I just don't know what to say to that. A fix is coming...

I don't trust it anymore, unfortunately.

[DNSCLOUD]

I agree with you, I also don't trust what is said
They have no definitive answer and a logical answer

[DJ Egg]

Responses to support tickets are private and should not be posted in public.

Please do not shoot the messenger.

A top priority.ticket marked "critical" was created for our devs/engineers to fix asap.


Thank you for your patience and understanding.